USPS Metro NY Distribution Center - Complete Guide - MAILBOX MASTER (2024)

You’re expecting a parcel delivery from USPS and the tracking status reveals that it is at the “Metro NY Distribution Center”.

Where is this Distribution Center? How far away is your package? And what happens if it gets stuck there?

Let’s take a look…

The USPS “Metro NY Distribution Center” – Summary

The Metro NY Distribution Center, also known as the Morgan Processing and Distribution Center (P&DC), is located in New York. It is one of the largest USPS processing facilities and is the main center for mail items from Staten Island, Brooklyn, Queens, the Bronx, Manhattan, and inbound mail from John F. Kennedy Airport International Service Center

Where is the USPS “Metro NY Distribution Center”?

USPS Metro NY Distribution Center - Complete Guide - MAILBOX MASTER (1)

The Metro NY Distribution Center is located at United States Parcel Post Building, 341 9th Ave, New York, NY 10199. It is one of the largest USPS processing facilities in operation today.

What is the USPS Metro NY Distribution Center?

Quite simply a Network Distribution Center (NDC) is a giant mechanized sorting facility run by USPS.

It is one of 250 mail processing facilities operating in the U.S. and is responsible for the sorting and dispatch of standard mail and package services (single-piece and bulk shipments).

The Metro NY Distribution Center processes inbound mail items originating from five large boroughs within New York, (Brooklyn, Queens, the Bronx, Staten Island, and Manhattan). However, only outgoing mail to Manhattan and the Bronx is processed.

It also sorts inbound international mail from the John F. Kennedy International Service Center, (ISC New York NY USPS)

How Much Mail is Processed Through the Metro NY Distribution Center?

USPS Metro NY Distribution Center - Complete Guide - MAILBOX MASTER (2)

The United States Post Office reported that in the fiscal year 2015, the Metro NY Distribution Center processed approximately 1.96 billion mailpieces.

Although more recent data is unavailable, this figure will only have increased by 2022 (a full 7 years later), with Covid increasing mail volumes across the U.S. as more and more people turn to buy online.

  • Related Content: What Does “Arrival at Unit” Mean? (USPS Tracking Guide)

Metro NY Distribution Center Tracking Updates

USPS Metro NY Distribution Center - Complete Guide - MAILBOX MASTER (3)

Those living within the catchment area of the Metro NY Distribution Center may receive mail tracking updates relevant to the center.

If you receive a status alert informing you that your inbound package or mail item is being processed through the Metro NY distribution facility, you know that delivery is close.

A USPS truck will deliver the item to a local post office located in Manhattan or the Bronx (the Morgan Processing and Distribution Center only processes outgoing mail for delivery in these two boroughs), and from there it will go out for delivery to the recipient’s address.

My Package is Stuck at the Metro NY Distribution Center

USPS Metro NY Distribution Center - Complete Guide - MAILBOX MASTER (4)

Occasionally, a mail item can end up “stuck in transit” at the Metro NY Processing and Distribution Center.

You will know this has happened when your tracking status does not change for multiple days.

There are a number of factors that can lead to this situation:

  • High mail volumes causing a backlog and delays (seasonal issues)
  • Staffing problems caused by Covid
  • Bad weather causing transit issues between the USPS distribution center and the Post Office
  • Technical problems causing a delay in the mail item being logged and sorted

Hold-ups at the distribution center are relatively common, however, the length of time is generally short.

The reasons listed above are far from insurmountable, and only in the case of a lost or damaged package will your item go missing for a duration long enough to warrant starting the claims process.

What to Do if Your Package is Stuck?

USPS Metro NY Distribution Center - Complete Guide - MAILBOX MASTER (5)

Should the package be stuck on this alert for more than 3 business days, you should make contact with USPS customer services. (Head here for contact details for an international Inquiry.)

Unfortunately, you cannot visit the Metro NY Distribution Center, (it has no customer-facing facilities) to find out what has happened or to collect your item.

If the mail item cannot be located by USPS you will have to begin the claims process. (If you are making an International claim you should head here.)

  • Related Content: USPS Jamaica NY International Distribution Center – Complete Guide

Tracking Updates to Expect After the Metro NY Distribution Center

USPS Metro NY Distribution Center - Complete Guide - MAILBOX MASTER (6)

After the mail item has left the Metro NY Distribution Center you can expect updates such as “In Transit to Next Facility”, “In Transit Arriving Late” (if a registered delay has occurred), and even more promising “Out for Delivery” or “Delivered to Agent for Final Delivery”.

All of these updates signify that the package is nearer to delivery.

How Long Will My Package Take to Arrive After a “Metro NY Distribution Center” Update?

USPS Metro NY Distribution Center - Complete Guide - MAILBOX MASTER (7)

How long your package takes to arrive after it has been processed through the Metro NY Distribution Center depends on which direction it is going.

If the final delivery destination is Manhattan or the Bronx, the mail item is close to the end of its journey.

Assuming processing at the distribution center goes as it should, your package will arrive within 1 to 3 days.

However, if the mail item is passing through the Metro NY Distribution Center to destinations elsewhere within the USA, or even overseas via ISC New York NY (located at JFK Airport), the journey is only just beginning.

Delivery time will be dependent on where the recipient is located and the mail service speed ordered.

USPS Metro NY Distribution Center - Complete Guide - MAILBOX MASTER (8)

Rob Anderson

I’m a 25 year veteran of USPS. I’m retired now, but as the editor of Mailbox Master, I can’t quite remove myself from the carrier industry just yet. 🙂

USPS Metro NY Distribution Center - Complete Guide - MAILBOX MASTER (2024)

FAQs

Why did my package go to Metro NY distribution center? ›

Messaging from the USPS

Those who live in the New York service areas may get a message that their mail item or parcel is being processed through the Metro NY distribution facility. That means it is at the Morgan or Queens location and is being prepared to be sent to its final destination.

How long does a USPS package stay at a distribution center? ›

Your mail or package will typically be at a distribution center for one to two days. However, there are several factors that may result in a delivery delay. Factors that can impact delivery timelines include: The volume of mail.

Where does USPS mail go after distribution center? ›

No matter what, though, mail will inevitably find itself in the nearest regional Network Distribution Center (NDC) for the USPS. After it arrives at its final destination USPS distribution center the mail will be loaded onto smaller trucks to be sent to local post office is.

Why is my package sitting at a USPS distribution center? ›

Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. More likely, though, the short-staffed US Post Office has misplaced, mislabelled, or simply overlooked your package.

How long does it take for a package to move through a distribution center? ›

Packages typically spend around 1-2 days at a carrier facility. However, the specific timeline may also vary depending on the type of product and delivery service. Additionally, unexpected delays (often pertaining to peak season) may also occur, resulting in packages spending longer than usual at the carrier facility.

What does it mean when a package arrives at a distribution center? ›

When you see arrived at facility meaning that your package has reached one of the multiple carrier facilities operated by shipping carriers like USPS, FedEx, or UPS. This facility is a large warehouse or distribution centre where parcels are sorted and dispatched to their final destinations.

How do I pick up a package from USPS distribution center? ›

Pick up a package from USPS before it's delivered by requesting a Hold for Pickup or Package Intercept on USPS.com. Once you log in to your USPS account, enter the tracking number of your package, then hit “Delivery Instructions” underneath “Available Actions” on the following page.

Can you get your package from USPS distribution center? ›

Packages that have been intercepted can either be picked up at your local post office, at a USPS distribution center, or at addresses that they have been rerouted to.

What to do if your USPS package is not moving? ›

If there has been no change in tracking status within 24 hours of arriving at your local Post Office™ AND no delivery has occurred, use your tracking number and submit a service request to your local Post Office™.

Does USPS deliver at night? ›

Does USPS also deliver at night? While the official cut-off time for the USPS to deliver mail is 5 p.m., in reality, deliveries can occur well into the night. This is especially true during peak seasons, such as the end of the year holiday rush.

How do I find out which USPS facility my package is at? ›

All you need to do is enter your tracking number to see the status and location of your shipment. You can do this easily on the USPS website or on try tracking on your mobile phone. There are also the following options: By phone at 1-800-222-1811.

Where does a package go after regional distribution center? ›

Once the package has completed its stay at the regional facility, it is prepared for departure. At this stage, it is loaded onto the appropriate transportation, which could be a truck, plane, or even another facility depending on the destination.

What happens at USPS distribution centers? ›

Processing and Distribution Centers — P&DCs process and dispatch mail coming in from Post Offices and collection boxes in a specific geographic location. Customer Service Facilities — CSFs are Post Offices, stations or branches that contain processing equipment.

What is the difference between USPS network distribution center and distribution center? ›

Processing and Distribution Centers — P&DCs process and dispatch mail from Post Offices and collection boxes within a region. Network Distribution Centers — NDCs consolidate mail processing, increase operational efficiency, decrease costs and maintain service while expanding the surface transportation reach.

Why do packages go to distribution center? ›

This facility is a large warehouse or distribution centre where parcels are sorted and dispatched to their final destinations. The arrival at such a facility is a key transition point in the shipping process, indicating that your package is moving as expected and is one step closer to delivery.

What does it mean when your package is at the distribution center? ›

In that case, this message means that your mail piece, package, or postcard has landed in dozens of regional hubs and distribution centers of the United States Postal Service. Whenever you send a mail or package through USPS, it goes through different distribution centers before reaching its final destination.

Why did my package go back to the distribution center? ›

Providing an incorrect address is the most common reason for packages being returned. Simple oversights such as incorrect street names, apartment numbers, or ZIP codes can lead to undelivered packages.

Why is my USPS package in New York? ›

Why Is Your Mail Or Package Stuck In The ISC New York NY USPS Facility? The most likely reason your business mail or package might not be moving from the ISC New York NY USPS facility is processing delay. As you know, the processing time for mail includes passing it through the ISC facility after customs clearance.

Top Articles
Latest Posts
Article information

Author: Kareem Mueller DO

Last Updated:

Views: 6342

Rating: 4.6 / 5 (46 voted)

Reviews: 85% of readers found this page helpful

Author information

Name: Kareem Mueller DO

Birthday: 1997-01-04

Address: Apt. 156 12935 Runolfsdottir Mission, Greenfort, MN 74384-6749

Phone: +16704982844747

Job: Corporate Administration Planner

Hobby: Mountain biking, Jewelry making, Stone skipping, Lacemaking, Knife making, Scrapbooking, Letterboxing

Introduction: My name is Kareem Mueller DO, I am a vivacious, super, thoughtful, excited, handsome, beautiful, combative person who loves writing and wants to share my knowledge and understanding with you.